The products can be exchanged only if the exchange request meets the below conditions:
• If the items is still not send yet.
• The product is returned in its original condition with the seal intact.
The exchange will be processed within 7 days after the returned item is received and inspected.
The shipping and destination country charges (duties & taxes) will be shouldered by the customer.
Returns must be sent as tracked packaged and transportation charge to be returned is charged to the customer.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have confirmed that your request meets the below conditions:
• Your refund request must be supported by pictures and reason for refund (not wanting to paid the duties and taxes charges is not a valid reason to refund, check price and delivery policy)
• The request must be placed within one week from the date of order delivery.
The refund will be processed within 15 working days, however depending on the payment method it may take from 15 – 60 days to receive the refund.