Purchase Terms & Conditions
RETURN AND EXCHANGE
The following must be available for the replacement or refund of your order:
* The customer must inform us of their desire for replacement or refund within (7) days from the date of receiving the order.
* The product to be returned or replaced must be in its original condition, including the original sealing.
* Returned or replaced products must be sent back to the main warehouse. If the customer wishes to return or replace the product, they are responsible for the full delivery costs, VAT/TAX, customs charges, and handling fees.
* In case of a manufacturing defect or damage upon receiving the product within 7 days, the product will be replaced, and the product box must be provided during the replacement.
* For customers in Kuwait, an additional fee of KWD 2.00 – KWD 3.00 will be applied for delivery and order collection in case of a return or exchange request.
Contact us via email (cs@bellacontactlenses.com), Live Chat, or Sign Up and submit a return/exchange request
We will begin the refund process immediately upon receiving the order back to our warehouse, and we will send you a confirmation via email. Therefore, please wait for 7-14 days from the product shipment date for the refund to be credited to your account.
DELIVERY POLICY
ORDER PROCESSING
All orders are dispatched within 24 hours.
Official holidays (Eid, National Days, Fridays, and public holidays) are excluded from the dispatch and delivery timeframes.
DELIVERY INFORMATION
KUWAIT
Delivery Time: Within 24 hours
Delivery Charges:
Free delivery on orders above 7.000 KWD
For Sabah Al Ahmed and Al Mitlaa: Free delivery on orders above 13.000 KWD
GCC Countries
Delivery Time: 3–5 business days
Free Delivery: On orders above 98 USD
USA, Canada & Europe
Delivery Time: 4–7 business days
Free Delivery: On orders above 98 USD
CUSTOMS & DUTIES
Any customs fees, taxes, or additional charges incurred during delivery are the responsibility of the customer.
Shipments may be delayed due to difficult circumstances that affect transit time—such as weather conditions, customs inspections, and other factors beyond our control.
USA: Update on U.S. Import De Minimis Exemption Suspension
Effective August 29, 2025, the de minimis exemption for low-value shipments (under $800 USD) to the U.S. has been suspended, meaning all U.S. imports, regardless of value, origin, or entry mode, will be subject to applicable U.S. duties and taxes that may be charged to the receiver of the goods if the shipper did not prepay these fees in advance.
This change has resulted in a substantial rise of formal customs clearances, which has led to increased processing times and delays particularly for shipments that require input from other government agencies like FDA eligible shipments.