Due to quality issue/wrong orders
- Please check the items whether they are damaged before you open them.
- Bella Color Contact Lenses do not accept returned items that are sent back by you directly without checking with us first.
- Bella Color Contact Lenses will accept to refund any product wrongly sent and bear all handling, tax/VAT, shipping costs and custom charges regardless the location that was sent to originally.
- Please do not throw any of the products or packages until Bella customer support notifies you accordingly.
- Quality problems (ripped, damaged products, incomplete, shriveled, etc.) of the product are found please contact us through the live chat and fill up a complain request
- Bella Color Contact Lenses accept to return products and refund if the request is placed within 7 days from the date of delivery and if all other terms & conditions are met.
- Bella Color Contact Lenses accept to refund the full amount paid by the customer and bear all handling, tax/VAT, custom charges, and shipping costs regardless the location should the customer request a full refund. Our customer support will notify you regarding the refund procedures.
- Bella Color Contact Lenses preserve the right to retrieve the products from the customer by a third-party courier company which you will be notified by Bella customer support.
Other than quality issue
- Please check the items whether they are damaged before you open them.
- Bella Color Contact Lenses do not accept returned items that are sent back by you directly without checking with us first.
- if the product is not what you expect/want while the product ordering parameters is correct, then return and refund will not be acceptable.
- Upon receiving the return & refund request by our customer support and thoroughly inspect the pictures you have provided; the customer support will contact you accordingly.
- Upon physically receiving the returned products for refund by Bella Color Contact Lenses, the customer support will notify you regarding the refund procedures and the handling charges.
- Customer will bear all handling, tax/VAT, custom charges, and shipping costs regardless the location should Bella Color Contact Lenses has agreed to the refund.
- Ripped, damaged products, incomplete, shriveled, etc.) of the product will not be applicable for the exchange should you provide evidence otherwise.
- Should you request a return & refund during the processing of your online order and not shipped yet, Bella Color Contact Lenses will proceed with the refund request immediately, our customer support will notify you accordingly after receiving your online return & refund request.
- Bella Color Contact Lenses will not be responsible if the returned products are damaged or in altered conditions after you have provided all the evidence that it was sent in original condition.
- Bella Color Contact Lenses preserve the right to reject any refund request in the case of promotions. applicable to the purchase of products that include additional products.
- Bella Color Contact Lenses will not be responsible for the courier company that the customer chooses to return products.
- Return and refund request must be placed within 7 days from the date of order delivery
- Bella Color Contact Lenses shall preserve the right to charge the amount of 0.500 Fills handling fees for refunds by debit cards and 3% from the total invoice by credit cards
- For Kuwait customers an additional amount of KWD 2.00 (One Kuwaiti Dinar, Five Hundred Fills.) will be added for delivery.
Return and Exchange Tips
- Bella Color Contact Lenses always recommend checking the packages appearance, including the brand markings and any unique details, serial numbers and QR codes.
- Bella Color Contact Lenses recommend that customers request their courier company to provide proof of delivery once the courier has safely delivered the products to Bella Color Contact Lenses stores.
- Please do not seal the product when returning it and carefully hand it over to the shipping service company of your choice and let them handle the packing.
- If Bella Color Contact Lenses quality control found out that returned products appears not to be genuine, we will refuse the exchange and suspend the customer from the system and escalate it through the legal channels for further actions.
